Why is it important to spend more time in understanding what a service really is, […]
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ITIL 4 – in 3 minutes
Introduction ITIL® has been the leading guidance for IT Service Management in the last three […]
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ISO/IEC 20000 in Practice
The ISO/IEC 20000-1 standard may come across as a highly theoretical document. It basically states […]
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CATS CM® methodology – Pillar 4 Part 1: Six steps in the contract management process
Author: Linda Tonkes In this twelfth blog from the series ‘Contract Management with CATS CM® in […]
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