A quick, portable reference tool to ITIL !


ITIL 2011 Edition,ITIL 2011 Editie, ITIL Edição 2011

If you want to know more about the ‘lifecycle’ approach of ITIL? Or an answer to: “What are the key service management processes and functions of the new ITIL version (2011 Edition)”? What do you prefer: the complete ITIL 2000+ pages manuals OR a quick, portable reference tool to ITIL?

Now available in four languages; and more translations will be published soon: the ITIL 2011 Edition pocket guide. It is an essential time-saving and cost-effective guide to ITIL 2011 Edition – for both industry experts and students alike.

Wünschen Sie schnell Antwort auf die Fragen: Was ist der “Lebenszyklus”-Ansatz nach ITIL? Was sind die Schlüssel-Service Management-Prozesse und –Funktionen in der neue ITIL, ITIL 2011 Edition? Was ziehen Sie vor: Die komplette ITIL Handbücher mit 2000+ Seite in Englisch, oder ein Deutschsprachiges Taschenbuch in praktischen Format?

Erhältlich in vier Sprache; und weitere Übersetzungen werden bald lieferbar: das ITIL 2011 Edition Taschenbuch. Es ist eine wesentliche Zeitersparnis für unsere tägliche Arbeit im Bereich Service Management nach ITIL® leistet.Als u snel antwoord wilt hebben op vragen als: Wat is de ‘lifecycle approach’ in ITIL? Wat zijn de essentiële servicemanagement-processen en –functies in de nieuwste versie van ITIL, ITIL 2011 Edition? Wat heeft u dan liever: de complete Engelstalige ITIL manuals met 2000+ pagina’s, of een handzame Nederlandstalige gids over ITIL in zakboek-formaat?

Verkrijgbaar in vier talen, en meer vertalingen spoedig leverbaar: de ITIL 2011 Editie pocketguide. Een uitkomst voor IT-servicemanagers en alle anderen die moeten of willen werken met de nieuwste ITIL-versie, maar te weinig tijd hebben om de officiële manuals te bestuderen.

Just €15,95: ITIL® 2011 Edition – A Pocket Guide 

Nur €15,95: ITIL® 2011 Edition – Das Taschenbuch
Slechts €15,95: ITIL® 2011 Editie – Pocketguide
Also available in Brazilian Portuguese: ITIL Edição 2011- GUIA DE REFERÊNCIA

Obra condensa os principais livros sobre ITIL Edição 2011   (aproximadamente 2.000 páginas) em apenas 200!

Top marks given for Van Haren Publishing ITIL® V3 Pocket Guide on Amazon reviews!
‘This book provides a very readable and different perspective on ITIL V3, and is ideal for people who want more than an overview but less than the full detail’
(Kevin Holland, Programme Head, NHS Connecting for Health)
‘…this text is a gem: it contains all I need to know about the 5 process groups, the new processes, and how I should go about introducing v3. I would heartily recommend it’
(Gerry B, Amazon Review)
‘I now use it before the meetings to prepare my list of questions and of course, its so small in size that I have it in my pocket most of the time at work. Buy it…..and you will not regret your purchase’
(Amit Kumar, Amazon Review)
‘Every ITIL Consultant/Manager MUST own this pocket book’
(Amit Kumar, Amazon Review)
‘I heartily recommend this book… Excellent value for money and a genuinely useful book’

(M Harfield, Amazon Review)


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