This Friday in our 17:00 Service Management Broadcast, I will interview Robert den Broeder about OBM, Organizational […]
Continue reading "What is behavior? Robert den Broeder explains OBM"Pieter Hoekstra (Begrip)
Every organisation is a Service Value System
I see so many people mixing up Service Value System, Value Chain and Service Value […]
Continue reading "Every organisation is a Service Value System"
QLA: Do Not Jump Over The Meaning Of A Service In ITIL4, Ask The 7 Extra Questions
Why is it important to spend more time in understanding what a service really is, […]
Continue reading "QLA: Do Not Jump Over The Meaning Of A Service In ITIL4, Ask The 7 Extra Questions"