Service Management Archives • Van Haren Community

Introduction to Blockchain Technology

Blockchain technology in 3 minutes Buzz words like ‘bitcoin’, ‘blockchain’, and ‘cryptocurrency’ are everywhere. Blockchain […]

The ArchiMate® 3.1 Specification in 3 minutes Introduction The ArchiMate® 3.1 Specification, a standard of […]

Real World Example Think about this: in 2015, there were 10 billion devices connected to […]

ITIL

Why is it important to spend more time in understanding what a service really is, […]

Introduction ITIL® has been the leading guidance for IT Service Management in the last three […]

The ISO/IEC 20000-1 standard may come across as a highly theoretical document. It basically states […]

Jan Oberg will briefly explain the most crucial parts of the ITAM, SAM, and HAM […]

Author: Dolf van der Haven Service Management, and in particular, IT Service Management, are hot […]

About this Train The Trainers This ITAM, SAM, and HAM Train-The-Trainer (TTT) is intended for […]

QLA: Do not jump over the meaning of a service in ITIL4, ask the 7 […]