QLA: Do not jump over the meaning of a service in ITIL4, ask the 7 extra questions

Why is it important to spend more time in understanding what a service really is, while value is moving up in the value chain of ITIL? In this blog, I will highlight the major improvements of ITIL, and explain how you can explore together what a service is, by asking the 7 extra questions and creates the foundation of your QLA.