The basics

eSCM-CL (The eSourcing Capability Model for Client Organizations) is a ‘best practices’ capability model for client organizations seeking to improve  their capabilities and relationships when sourcing IT-enabled services; it complements the eSCM-SP for service providers.

Target audience

Client organizations who procure or source IT-enabled services

Summary

eSCM-CL  is owned and supported  by ITSqc, a spin-off from Carnegie  Mellon University. Version 1.0 was released  in 2006; the current version is version 1.11 (2010). The model has two purposes: to give client organizations guidance that will help them improve  their capability  across the sourcing life-cycle, and to provide client organizations with an objective means of evaluating their sourcing capability.  It is organized into Capability Areas covering major areas of sourcing expertise,  with 95 practices  that address the critical capabilities needed  by clients of IT-enabled services. Each Practice  is arranged along three dimensions: Sourcing Life-cycle, Capability Area, and Capability Level. The Sourcing Life-cycle is divided into Analysis, Initiation,  Delivery, and Completion, plus Ongoing, which spans the entire Sourcing Lifecycle. The seventeen Capability Areas are logical groupings of Practices  that help users to remember and intellectually manage  the content of the Model. The five Capability Levels, numbered 1 through  5, describe  an improvement path that progresses from a limited capability  to perform  sourcing up to the highest level of sustaining excellence over time in the client organization’s sourcing activities.

Scope and constraints

eSCM-CL  relates to IT-enabled services. It addresses  a full range of client-organization tasks, ranging from developing the organization’s sourcing strategy,  planning for sourcing and service provider  selection, initiating an agreement with service providers, managing service delivery, and completing  the agreement. Organizations can be certified to the eSCM-CL.

Strengths

eSCM is twofold: eSCM-CL  for Clients and eSCM-SP for Service Providers. These two models are consistent,  symmetrical and complementary for each side of the client-provider relationship and this is the strength  and the uniqueness of this model. Both models have been used to ensure alignment  of processes  to build stronger  partnership relationships, focus on the primary  objectives of the sourcing initiative and sourcing strategy,  whether  outsourcing, insourcing or shared services.

Constraints

• Fails to define the client organization structure; rather provides guidance to develop the sourcing functions and its workforce
• Emphasis  on innovation is present; but assumes that stabilized relationships and governance of service provision come first (i.e., tactical first, strategic later).
• Provides requirements (i.e., Practices) for establishing sourcing processes,  rather than providing sourcing processes  as is done by other Frameworks, such as ITIL.

Want to know more?

Title: eSourcing Capability Model for Client Organizations
Authors: Ethel A. Loesche & Bill Hefley
ISBN: 9789087535599
Price: 75,00
Order here your copy or view the sample file on our website.