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Level Up your IT Service Management

October 25, 2021 @ 8:00 am 5:00 pm UTC+0

In our second discussion on Service Management, we turn our attention to the worlds of Lean and Six Sigma. Quality improvement has always been at the heart of great service delivery, but how best do you go about getting everyone on the same page?

From exploring ways in which self-service and automation can reduce human error and improve performance, we look a little deeper into the world of taking a laser focus to quality in service management.