An introduction to the changes, Breaking them down into all 5 Lifecycles with 15 minute videos by Ian Clayton. How these ITIL 2011 updates effect examinations. Van Harens’ ITIL 2011 Publications, Opinions on the update.
Updates of ITIL Into their 5 lifecycle stages.
- Clearer concepts
- More practical guidance
- More Examples
- Newly defined process of strategy management for IT services is responsible for developing and maintaining business and IT strategies
- Separate descriptions of Business Strategy and IT strategy
- Expanded Financial management
- Business Relationship Management and Demand management = Processes
- Alignment of ITIL Service Design and ITIL Service Strategy.
- Clearer principals and concepts (significantly the flow and management of activity throughout the overall service design stage with the addition of the ‘design coordination’ process.)
- The five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalogue have all been refined.
- The structure, content and relationships of the configuration management system (CMS) and service knowledge management system (SKMS) have been clarified to help the reader to understand these key concepts.
- There is new content explaining how a change proposal should be used.
- The evaluation process has been renamed ‘change evaluation’
- The purpose and scope have been modified to help clarify when and how this process should be used.
- The service asset and configuration management process has additional content relating to asset management,
- There are improvements in the flow and integration of a number of processes, including change management, release and deployment management, and change evaluation.
- Updates of Process flows for all processes including request fulfilment, access management and event management.
- Clarification of Key principles – including guidance around service requests and request models, and proactive problem management.
- An explanation on how basic events flow into filters and rule engines to produce meaningful event information.
- Clarification of the relationship between application management activities versus application development activities
- Other clarifications include an expanded section on problem analysis techniques, procedure flow for incident matching and further guidance for escalating incidents to problem management.
- An explanation of the guidance for managing physical facilities.
ITIL Continual Service Improvement
- Clarification of The seven-step improvement process – and its relationship with the Deming ‘Plan-Do-Check-Act’ cycle management
- The CSI model has been renamed the CSI approach
- The concept of a CSI register has been introduced as a place to record details of all improvement initiatives within an organization.
- Emphasis has been made on documenting the interfaces from CSI to other lifecycle stages.
- Minor changes have been made throughout the book to clarify the meaning and to improve readability.
ITIL Update and Exams
There is no intention at this time to change either the qualification structure or the scope of each qualification because of the update. Existing certificates that individuals hold will not become out of date because the concepts, roles and processes are not changing; only the descriptions of them will be improved.
Van Haren ITIL 2011 Publications
|30th of December 2011|
ITIL® 2011 Editie – Pocketguide (dutch version)ISBN: 9789087536770
|30th of December 2011|
ITIL® 2011 Edition – A Pocket Guide (english version)ISBN: 9789087536763
Passing the ITIL (2011) Foundation Exam (January 2012)
Foundations of ITIL (2011) Foundations (Expected March 2012)
There are over 100 FREE ITIL Whitepapers and Templates on our eKnowledge. Find them HERE.
Opinions on the ITIL 2011 Updates:
Javier García Arias, Director at DOSTIC Spain.