Author: Dolf van der Haven Service Management, and in particular, IT Service Management, are hot […]
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THE ISM METHOD: Part I
The history of ITSM This chapter describes the origin and development of the IT service […]
Continue reading "THE ISM METHOD: Part I"ITIL®4 – in 3 minuten NL
Figuur 1. Het ITIL-servicewaardesysteem Introductie ITIL® is op het gebied van IT-servicemanagement de afgelopen drie […]
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