The ISO/IEC 20000-1 standard may come across as a highly theoretical document. It basically states […]Continue reading "ISO/IEC 20000 in Practice"
THE ISM METHOD: Part I
The history of ITSM This chapter describes the origin and development of the IT service […]Continue reading "THE ISM METHOD: Part I"
Everything about SIAM
SIAM (Service Integration and Management) is a hot topic of discussion at many IT Service […]Continue reading "Everything about SIAM"